Shipping Policy
STANDARD SHIPPING: To maximize your
savings, orders are shipped using the United States Postal Service’s
Media Mail rate. Please allow 7-10 business days for your package to
arrive in the Continental USA. P.O. Boxes and APO/FPO addresses are
gladly accepted.
Yes, we can ship your order to Hawaii, Alaska, Puerto Rico,
or any US territory. As standard shipping may take several weeks to
reach those destinations, please call 1-800-653-8333 for assistance,
and our representatives will help you chose an affordable, timely
option. Additional fees may apply.
Orders containing Gift Cards and no other merchandise will be shipped
first class USPS at no charge. Orders containing Gift Cards and other
merchandise, will only have Shipping and Processing fees applied to the
merchandise, not the Gift Cards. If you need your Gift Card faster,
call 1-800-653-8333 weekdays between 7:30 am-10:00 pm EST, or on
Saturdays, 9:00 am-5:00 pm EST, and a representative will help you.
Media Mail shipping gives you the best value, but orders are not
traceable once they are shipped. If you prefer to send your order so
that it can be traced, please give us a call at 1-800-653-8333 and
we’ll help you select an affordable FedEx option.
In Michigan: Shipping and Processing fees for orders
purchased in and shipped within the state of Michigan are subject to 6%
Michigan use tax.
In Canada: Canadian orders are processed through our
offices in Windsor, Ontario. All online transactions are in US dollars.
Please allow 7-10 business days for your package to arrive. For
customer service in Canada, please call (519) 979-1073, weekdays, 8:30
am-4:00 pm EST.
International Orders: To place an order outside the USA or Canada, please call 1-800-653-8333 weekdays between 7:30 am-10:00 pm, or on Saturdays, 9:00 am-5:00 pm Eastern Standard Time.
EXPEDITED SERVICE: To expedite your package, please
call 1-800-653-8333 weekdays between 7:30 am-10:00 pm EST, or on
Saturdays, 9:00 am-5:00 pm EST, and a representative will gladly help
you. Federal Express options for ground, two-day, or overnight delivery
are available. Additional fees apply.
PROCESSING TIME: Orders are processed and transmitted
to our distribution center in Nashville, Tennessee every evening,
Monday-Friday. Barring complications, most orders are shipped within
two business days. Complications may include an unverified address, or
an unauthorized credit card. If there are any problems processing your
order, you will be contacted promptly.
BACKORDERS: No one likes backorders, and we do not
feel that you should have to pay additional shipping costs if we don’t
have your item on the shelves. In the event that we are out of stock on
a particular item or items, they will be shipped as soon as they become
available with no any additional shipping costs.
WHAT IS INCLUDED IN THE SHIPPING & PROCESSING FEES?
You want your package to arrive safely, and to receive the merchandise
you’ve paid for in top condition. Rest assured that every item in your
order will be professionally handled, and packaged with the utmost care
by a distribution company with over 20 years of shipping experience.
Shipping and Processing includes actual postage, distribution fees,
order processing costs, payment processing, and product insurance when
warranted.
REFUNDS & RETURNS: If you are unhappy with your
order, for any reason, simply call 616-942-6770 and let us know. We’ll
refund the value of each item and any taxes you were charged. Simply
pass the refunded items along to someone who may be blessed by them.
You won’t find a better, simpler, faster guarantee in the Christian
publishing marketplace!
Gift Cards and Shipping and Processing fees are non-refundable.